Last updated: April 11, 2026
Servetick Privacy Policy
This Privacy Policy explains how Diago Technologies LLP collects, uses, and protects your information when you use the Servetick application and related services.
1. Who We Are
This Privacy Policy applies to the Servetick mobile application and related services (collectively, the "Service") operated by Diago Technologies LLP.
- Company Name: Diago Technologies LLP
- Address: Plot 1568/B, Orissa, India
- Email: help@servetick.com
- Website: https://servetick.com
2. Information We Collect
2.1 Personal Information
We may collect account and profile information that helps us deliver the Service, support your usage, and communicate with you.
- Name, email address, phone number, and organization details
- Job title, department, and role within your organization
- Messages, feedback, and support communications
- Photos, documents, and files you upload through the Service
2.2 Device and Technical Information
We automatically collect device data and usage details to maintain performance and improve the app experience.
- Device type, operating system, and device identifiers
- Usage data, feature interactions, crash reports, and performance logs
- IP address, connection type, and network data
- System logs and error reports
2.3 Location Information
With your permission, we may collect location data for location-based features and support functionality.
- Precise GPS location when enabled by the app
- Approximate location derived from IP address or network data
2.4 Camera and Microphone Access
When you grant permission, the app may access your camera or microphone for feature-specific actions such as photo uploads, feedback, or voice notes.
2.5 Analytics and Tracking
We use cookies and similar technologies to remember preferences, analyze usage, and improve our Service.
3. How We Use Your Information
We use collected information to operate and improve Servetick.
- Provide and maintain the Service
- Process feedback and support requests
- Enable ticket, incident, and complaint workflows
- Analyze usage and improve features
- Protect security, prevent abuse, and comply with the law
- Communicate service updates and important notices
4. How We Share Your Information
4.1 Third-Party Service Providers
We work with trusted service providers who help deliver our Service, including analytics, cloud storage, and support tools.
4.2 Business Partners and Integrations
We may share data with partners when you choose to connect external services or integrate with other platforms.
4.3 Legal and Safety Requirements
We may disclose information to comply with legal obligations, respond to lawful requests, or protect our rights and user safety.
4.4 Business Transfers
If our business is sold, merged, or reorganized, your information may be included in the transferred assets.
4.5 With Your Consent
We may share your information for other purposes when you explicitly consent to those uses.
5. Children's Privacy
Servetick is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If a parent or guardian believes their child has provided us with personal data, please contact us immediately.
6. Data Security and Protection
We implement industry-standard security measures to protect your information, but no system is completely secure.
- TLS/SSL encryption for data in transit
- Secure storage and access controls
- Regular audits and security reviews
- Employee training on data protection
In the event of a data incident, we will notify affected users and take steps to remediate the issue.
7. Data Retention and Deletion
We retain information only as long as needed for the purposes outlined in this policy or as required by law.
- Account data is retained while your account is active
- Usage analytics are typically retained for 24 months
- Support and communication records are retained for up to 12 months
- Security logs are retained for audit and investigation purposes
8. Your Privacy Rights
You may have rights to access, update, correct, or delete your personal information, and to withdraw consent for optional processing.
- Access and portability of your personal data
- Correction of inaccurate information
- Deletion of your account and data
- Opt-out of marketing communications and optional tracking
To exercise these rights, contact us at help@servetick.com.
9. International Data Transfers
Your information may be processed in countries outside your residence. When we transfer data internationally, we use appropriate safeguards to protect it.
10. Third-Party Services and Links
Our Service may contain links to third-party websites and services. Those services are governed by their own privacy policies.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be posted here with an updated effective date.
12. Contact Us
If you have questions or requests about your privacy, contact us at:
- Email: help@servetick.com
- Website: https://servetick.com
- Address: Plot 1568/B, Orissa, India
13. Definitions
For the purposes of this Privacy Policy:
- "Service" means the Servetick app and related services.
- "Company" means Diago Technologies LLP.
- "Personal Information" means any information relating to an individual.
- "You" means the user of the Service.